Support
How can we help?
If you have a question or run into a problem while using Jotool, try the steps below or contact us by email.
Quick Troubleshooting
- Quit Jotool completely, then open it again.
- Check the Mac App Store to make sure you have the latest version.
- Check file and folder permissions in macOS System Settings.
- If the issue continues, email us with the symptoms and steps to reproduce it.
What to Include
- Your macOS version
- Your Jotool version
- The feature involved and steps to reproduce the issue
- Any error message shown
Do not send personal information, passwords, payment details, or sensitive files.
Frequently Asked Questions
A file or folder will not open.
Jotool runs inside the macOS App Sandbox. Select the item again with the “Choose File” or “Choose Folder” button on the relevant feature screen. If needed, check Jotool’s file access in System Settings → Privacy & Security.
How do I restore my Jotool Pro purchase?
Open “Jotool Pro” in Jotool Settings and choose “Restore Purchases.” Make sure the Mac App Store is signed in with the Apple Account used for the purchase. If the feature remains locked after restoring, reopen the app.
What happens when the 14-day Pro trial ends?
Core features such as Excel conversion and image conversion remain available. To keep using Pro features such as SQL generation, indexed file search, screenshot organization, and clipboard history, you can make a one-time lifetime purchase.
How do I stop or delete clipboard history?
Turn off “Collect” on the Clipboard screen to stop saving new items. You can select and delete existing history, or remove it with the data management controls in Settings.
Where is the file search index stored?
The search index is stored in Jotool’s app data area on your Mac and is not sent to the developer’s servers. You can delete and rebuild the index from the File Search screen.
How do I delete app data and settings?
You can delete clipboard history and the search index within the app. Removing Jotool and its remaining macOS container data removes local settings and data. Purchase records are linked to your Apple Account and managed by Apple.
Where can I request a refund?
Apple handles Mac App Store payments and refunds. Select the purchase on Apple’s Report a Problem page to submit a request.
Email Support
For problems not resolved by the FAQ, feature suggestions, or other questions, contact us at the address below.